Bilingual Customer Service Representative

29 July 2020
Ensuring customer satisfaction with every order

As part of our tight-knit team, you will work with a strong customer focus, in a fast-paced environment where no two days are ever the same. Our common goal is to deliver the right material to the customer at the right time and place. It takes a special type of person to make that happen. Your personality and attitude is crucial in ensuring an excellent customer experience. In return, you will work with great products and get the right training and tools to enable you to reach our ambitious service goals. 


The ROCKWOOL Group’s main business area is building insulation, providing thermal comfort along with fire safety and acoustical comfort for all types of buildings.

This is the role:

This position reports directly to the Regional Customer Service Manager. The objective of the Customer Service Representative is to provide excellent customer service, order taking, processing, and invoicing, for the customer, and support to the sales team. French language is required for this role.

Working Hours:  Monday to Friday 7.00am to 6.00 pm (three shift rotation) including some Public Holidays

Main Job Tasks:

  • Process customer inquiries and concerns.
  • Update and record all order changes to customer orders. 
  • Run daily and weekly reports to track accurate execution of customer orders.
  • Liaise with Production Planning to coordinate and schedule production of customer orders.
  • Liaise and support Logistics team with the delivery of products from the plant, or warehouses. 
  • Respond to customer inquiries in a timely, courteous, and professional manner
  • Process Internal Concern Reports
  • Process Freight Rate Requests.
  • Maintaining a pleasant, professional telephone manner with the customers and staff

This is what you offer:

  • 3-5 years SAP order entry experience
  • French language skills required
  • Excellent Microsoft Excel, Word and Outlook skills
  • High School Diploma with post-secondary education preferred
  • 3-5 years Customer Service experience in a manufacturing environment
  • Basic Accounting knowledge
  • Excellent communication skills – oral, written, and listening
  • Ability to multi-task, prioritize, and manage time effectively
  • Available to work flexible hours and some Public Holidays

This is what we offer:

Join a rapidly growing stable organization that offers a range of career development opportunities with a comprehensive salary and benefits package. ROCKWOOL is an accessible employer.


If you recognize yourself in this opportunity, please apply, sending an English version of your resume.         


At the ROCKWOOL Group, we are committed to enriching the lives of everyone who comes into contact with our solutions. Our expertise is perfectly suited to tackle many of today’s biggest sustainability and development challenges, from energy consumption and noise pollution to fire resilience, water scarcity and flooding. Our range of products reflects the diversity of the world’s needs, while supporting our stakeholders in reducing their own carbon footprint.

Stone wool is a versatile material and forms the basis of all our businesses. With approx. 10,500 passionate colleagues in 38 countries, we are the world leader in stone wool solutions, from building insulation to acoustic ceilings, external cladding systems to horticultural solutions, engineered fibres for industrial use to insulation for the process industry and marine & offshore. We encourage you to join our team!


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